Shipping policy

Shipping & Handling Time

Orders are processed within 1-3 business days (i.e., Monday – Saturday). Some orders can take longer, such as pre-order items.
Our aim is to get your purchase to you sooner, however, in some unexpected circumstances / situation it may take a bit longer. In this case, we'll notify you about the delay immediately.

We offer free shipping on all our products ( Domestic Orders ). Enjoy Shopping at TRAYA!

Order Tracking

You will be get notified when your amazing order ships from our warehouse with the shipment tracking number.

Order if placed, can be cancelled within 24 hours only.

1. If you have received the product and you do not like it, the same can be shipped back within 2 days and email us the courier receipt on trayajewels@gmail.com. The shipping charges for sending the product back has to be borne by the customer. 5% of the transaction amount will be deducted from the refund.
2. Once we receive the products, a strict quality check would be done by our team. Please make sure that the original packing is intact when you courier it back to us.
3. The amount refunded to you would be only for the products.
4. We unfortunately do not have exchange policy for the international customers.
5. Order is placed it can be cancelled within 24 hours only.
6.  For Returns - Freight charges and custom duty to be borne by the customer.

Payment Method

You can pay via all RazorPay credit/debit cards using our payment gateway at the time of checkout. Payment is accepted only in INR (Indian National Rupee) at the time of your purchase. Duties and taxes are included in the price itself.